Six percent close. The other ninety-four burn your team out
A lead comes in at 9pm. By the time someone calls at 9am it's cold, and you still don't know if the person can even buy. The industry average close rate sits around 6%, and most dealers consider 12 to 14% a good job. So your team treats every lead the same, because they have no way to tell the one serious buyer from the twenty tire-kickers.
Lead triage
The waste is expensive. Your best closers spend the day on leads that were never going to buy, and the customer with an 800 score and real equity gets the same slow callback as everyone else. Speed alone stopped being enough, because plenty of dealers answer fast and then answer with the same canned template every other store sends. The other half of the problem is giving up too soon. Most lead-sales happen in the first few days, but industry data shows roughly a quarter close later in the month, right when most stores have already stopped following up.
That later pipeline walks out the door because nobody stayed in the conversation.